You can book lessons up to 48 hours before your desired time. There is no limit to how many lessons you can take per week or per month.

If you cancel a lesson more than 24 hours in advance, the class credit will be refunded. If you cancel within 24 hours of the lesson, the credit will be deducted. In the case of illness, if a doctor’s note is provided, we will restore the class credit (limited to once per month).

After each lesson, you'll receive detailed feedback, a video recording of the session, and comments on any completed homework.

Trial classes typically last between 20 to 25 minutes, while regular classes are either 25 or 50 minutes depending on the package you choose.

Yes! We offer lessons for learners of all ages and levels. Our beginner classes include phonics, pronunciation skills, basic vocabulary, and sight words with topics like Legos, Frozen, dinosaurs, and more.

Before your class, you can review vocabulary and reading passages. Make sure your device, browser, camera, and microphone are updated and functioning properly. We also recommend reviewing the lesson materials and selecting a topic in advance.

Both class options offer the same quality instruction and learning experience. The 25-minute class is shorter and less expensive, while the 50-minute class is ideal for faster progress and students who can focus for a longer period. The same lesson materials and mentors are available for both.

Our curriculum accommodates various learning styles—auditory, visual, verbal, and sensory. For instance, our vocabulary videos display words in both written and visual formats to enhance learning.

Take our intake assessment to evaluate your fluency, pronunciation, grammar, vocabulary, and reading skills. This will help us place you at the right level.

Sign up by selecting a package that fits your needs and schedule. After taking the intake assessment to determine your level, choose a mentor and schedule your first class.

Classes are conducted via our special video platform on the Nao Now dashboard. Mentors will guide you through interactive and engaging materials, covering cultural topics to enhance your learning experience.

As a Nao Now student, you’ll have access to class materials on our online learning platform, available anytime. You won’t need to purchase additional materials or textbooks. After class, you can practice further by completing vocabulary quizzes and reviewing reading passages.

Yes, mentors use online materials available on your dashboard during the class. These materials remain accessible outside of class time as well. After purchasing a lesson, you will receive an email invitation to access the materials.

All of our curriculum materials are available online and can be accessed anytime through the dashboard during your package.

Yes, we have six levels in our English curriculum and three in our writing curriculum. We cater to beginners, intermediate, and advanced learners of all ages.

Our curriculum is designed by experts in the American education system, incorporating TOEFL standards, the theory of multiple intelligences, and diverse learning styles. Nao Now’s curriculum covers relevant cultural topics (UN, STEM, pop culture, etc.), and our mentors come from top American universities. This combination of excellent teachers and cutting-edge technology makes learning more effective.

Many students find online learning more effective, as it eliminates distractions commonly found in traditional classrooms. Nao Now’s advanced technology and virtual learning platform create an immersive and modern learning environment, helping students thrive.

Our courses are led by Ivy League graduates who provide expert guidance to support students' overall progress and help them achieve higher exam scores. Our AI-powered system compares students' speaking to native speakers and assesses their performance on major speaking exams like IELTS and TOEFL. Through our comprehensive approach, we teach vocabulary, listening, reading, speaking, and writing, helping students improve their scores on key exams, including Cambridge.

Students can receive AI feedback by submitting a 1-minute speaking video. Our AI technology will analyze the video and provide detailed feedback on pronunciation, fluency, intonation, and stress patterns. This immediate, in-depth feedback helps students track their progress throughout our course. 

What is the difference between Global English and Elite English? Global English classes are taught by non-native mentors, while Elite English classes are led by native mentors, primarily from North America. If you're looking for a more affordable option, consider the Global package. For a more immersive learning experience, choose the Elite English package.

Yes, you can book the same mentor at the same time slot for either 1 or 3 months consecutively.

You can request to continue with your trial mentor after purchasing lessons, but we cannot guarantee they will always be available as your permanent mentor.

You have the option to maintain a consistent schedule with a mentor who matches your availability and interests. Alternatively, you can experience learning from different mentors throughout your package. Exposure to various teaching styles and strengths can enhance your learning experience. However, we recommend working consistently with the same mentor for the best language learning outcomes.

Yes, you can select your mentor for each class through the Nao Now dashboard. You can view mentor profiles to learn about their academic backgrounds and check their availability before booking a lesson. We also help match you with mentors who share your interests.

Learning from native English speakers helps you achieve the best results in pronunciation, vocabulary, and cultural understanding. Since classes are conducted entirely in English, the learning experience mirrors that of an American classroom, leading to faster improvement.

Over 90% of our mentors are based in North America, primarily in the United States.

Yes, you can switch mentors when booking a new lesson at any time. To change your mentor for a currently scheduled lesson, please cancel the booking at least 24 hours in advance to avoid a deduction in your class credits.

We have three categories of mentors:
1. Full-time English as a Second Language (ESL) teachers
2. Undergraduates and graduates from Ivy League universities
3. Graduates from top universities
These mentors cater to learners with various backgrounds, learning styles, and levels of English proficiency. All our mentors are native English speakers and have undergone extensive teacher training, equipping them to teach on a wide range of topics.

If your trial mentor is available for regular classes, you can proceed to book them. Some mentors, however, may only be available for trial lessons. Regular class mentors can be found in the mentor list.

Progress varies based on the frequency of classes and individual effort. On average, students take around 6 months to advance one level, 12 months for two levels, and 18 months for three levels.

Yes, you will receive personalized feedback from your mentor within 24 hours of each class. Additionally, we are developing AI tools to assess speaking and writing progress.

Absolutely! Mistakes are essential for learning, and our small class sizes, whether private or in a group, ensure you receive plenty of individualized feedback from your mentor.

We recommend logging into our video platform at least 5 minutes before your lesson to check your internet connection, video, and audio settings. It’s best to be in a quiet environment. While previewing learning materials is optional, it can help you feel more comfortable during class. Completing the fun homework assignments is strongly encouraged, as they help improve skills like writing and public speaking, allowing you to apply what you’ve learned.

If you miss a class due to technical issues on Nao Now’s side, your lesson credit will be refunded. However, if the issue is on your side, we are unable to refund the lesson credit. Please cancel lessons more than 24 hours in advance to avoid losing your credit, as emergencies and last-minute conflicts can happen.

Yes, you can schedule lessons on both weekdays and weekends. Please note that our Korean customer service team is only available on weekdays for scheduling or technical assistance.

For 1-on-1 (regular or trial) classes, you can reschedule or cancel them more than 24 hours in advance without losing lesson credits. You can then rebook the class at a more convenient time. Please minimize changes, as our mentors have busy schedules, and we aim to respect their time. For group classes, no changes or cancellations are allowed after the first class begins. Missing a group class means you’ll forfeit the lesson credit.

A trial lesson is a great way to experience Nao Now before committing to a full course. It’s a free lesson that lets you explore the key components of a typical Nao Now class.

Scheduling lessons in advance benefits both mentors and students. It allows mentors to prepare thoroughly, leading to a more productive learning experience. Additionally, booking in advance helps students establish a routine, develop good learning habits, and complete any optional prep work or homework.

Simply log in to your Nao Now dashboard, select your availability, and choose your mentor. You can book a lesson up to 48 hours in advance. Lessons are available year-round on both weekdays and weekends, so you can create a schedule that works for you.

Our classes are conducted online through the Nao Now video platform, accessible via the dashboard. You can schedule classes whenever it fits your routine, as long as you have a stable internet connection.

For 1-on-1 classes, you can schedule lessons according to your availability. For instance, you might take one class at 7 PM and another at 10 AM on a different day. You can also choose to have a regular schedule with your mentor, which we recommend for consistency.

To avoid disruptions, ensure you have a strong internet connection and check your internet speed before class. We also suggest testing your audio and video quality ahead of time to ensure everything runs smoothly during the lesson.

Pricing details are available on our dashboard after you complete the registration.

You have the choice to purchase either a 25-minute or 50-minute class when selecting your package.

During promotional periods, we offer special discounts. Trial students are also eligible for additional discounts on top of the default offers available on our website.

We’re sorry you’re having trouble with your payment. Please check that your card hasn’t expired and that there are sufficient funds to complete the purchase. Additionally, make sure your card is authorized for international payments.

Packages can only be transferred to an immediate family member, such as a sibling or parent.

Refunds are only available after your first lesson. After that, we are unable to process refunds. However, we’ll do our best to find an alternative solution that works for you. If a refund is approved, Nao Now will process it immediately, though it may take your bank or payment provider up to 7 business days to issue the refund.

Nao Now packages offer flexible payment plans. You can pay for lessons in advance, and some packages offer the option of interest-free monthly installments, with installment frequency depending on the package you select.